Working locally to improve community safety


Truro Safe has been established since 2013 however in the last year the remit of the group has been expanded to encompass all Community Safety issues within the city. Originally the partnership was focused on evening and night time economy issues but due to changes with priorities for the city the partnership has adapted to address this. It works in partnership to address concerns outlined in the Delivery Plan, which is based on the evidence presented in the previous Truro City Profile, feedback from the Residents Survey and emerging concerns.

Truro Safe has identified the following community safety priorities for the City for 2019/20:

  1. Homelessness
  2. Anti-Social Behaviour
  3. Shoplifting
  4. Evening and night time economy
  5. Community engagement and building community resilience
  6. Domestic Abuse and Sexual Violence

Our Delivery Plan will also support Safer Cornwall’s priorities which are; Domestic Abuse and Sexual violence and Alcohol-Related Harm.

Truro Delivery Plan


What have we achieved so far?


An Operational meeting has been developed to deal with increases in street drinking and other emerging concerns, where individuals are discussed to ensure full support is being provided but also other considerations; for example enforcement, are shared. It provides a forum to allow for dynamic information sharing which can support the partners with understanding the wider work taking place. It also provides an opportunity to discuss what further work the partnership could be doing to address the rising concern. These meetings are triggered by a request from Truro Safe.

During the winter period the group have been responding to concerns at Moorfield car park with two incidents occurring over the last year. Truro Safe met regularly to discuss the issues and action to be taken to ensure full support was provided to those rough sleeping, through regular outreach work provided by St Petrocs and Addaction.

Police received a number of Anti-Social Behaviour (ASB) complaints regarding other individuals who were using the car park to congregate at various times, where nuisance and ASB have been displayed, our ASB Officer along with the Neighbourhood Police Team took action where appropriate.

Our Waste Management Team and Parking Operations Team were aware of the situation and provided regular visits to ensure any waste concerns were dealt with as promptly as possible. A number of visits were provided to businesses within the area to ensure correct reporting and reassurance on action being taken.

The situation was resolved with positive outcomes for a large number of individuals who had been rough sleeping and are now accommodated through new housing options and regular outreach work provided. The group met in May to review action taken and any work we could implement to improve outcomes for future concerns, a protocol is currently being drafted to outline exactly what action is taken when incidents occur, where a multi-agency response is required.

A Shoplifting prevention briefing has been provided to businesses and security guards within Truro to provide practical information on how shops can deter and prevent thefts, as well as information on evidence collection and how best they can support with this process.

The multi-agency group has conducted four walkabouts throughout the City, providing businesses with key contact information, as well as the opportunity to raise any concerns and find out about the work of the partnership.

Following concerns of access for emergency services due to poorly parked vehicles blocking roads within Killigrew Gardens, St Erme, the partnership; led by Cornwall Fire and Rescue Service, implemented the Think Before You Park initiative. Partners visited households throughout the area and left leaflets highlighting the responsibility drivers have to ensure that roads are accessible and the implications if this is not considered, on emergency service response.

Latest news for Truro Safe:

We are currently developing a Recovery Fund to support those who are rough sleeping within the City. We are also developing a local Domestic Abuse and Sexual Violence campaign to promote awareness and support available.

Truro Safe Leaflet

We have produced an information leaflet, mainly aimed at local businesses and visitors, which sets out some of the key issues in relation to street drinking, begging and rough sleeping in Truro.

It provides information on the issues that are visible on the streets, the organisations that are providing support, key contacts should people have any local concerns and also how people can help.

If you would like to be involved with Truro Safe or to find out more please contact

Advice for residents and businesses

  • If you see someone sleeping rough you can contact Streetlink via or 0300 500 0914 (or 999 if they need urgent medical assistance). Individuals sleeping rough can contact the Cornwall Housing Options Team on 0300 1234 161 or drop into an Information Service (formerly called One Stop Shop).
  • If people experience anti-social behaviour, email or call 101 for non-emergencies and in an emergency call 999.
  • If you have information about a crime you can also contact Crimestoppers anonymously on 0800 555 111.
  • For concerns about rubbish such as glass and needles on the street, call Cornwall Council Refuse and Recycling on 0300 1234 141 or email

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Safer Cornwall are a working partnership involving: