Trading Standards working with local businesses to help residents avoid the rogues

2 April 2017 Posted by

Buy with Confidence Scheme

Cornwall Council, Trading Standards have been working hard to promote the Buy with Confidence scheme in Cornwall. Over the last year we have been able to more than double memberships. Cornwall Council, Trading Standards started up this scheme in 2014 and currently have nearly fifty members. The scheme is supported by 50+ Local Authority Trading Standards Services nationwide.

Applications are coming in every week, many businesses that apply say they have been looking for something that can prove their reliability and promote their commitment to trading fairly.

The Buy with Confidence, Trading Standards Approved logo gives businesses the opportunity to show they are a reputable, trustworthy business which in turn gives the customer added confidence that they will receive a good service.

Buy with confidence scheme

Other benefits for businesses that join the scheme include:

  • A profile on the Buy with Confidence national website, enabling the consumer to search and leave feedback for your business.
  • A listing on the Cornwall Council website under approved Buy with Confidence members.
  • Entitlement to advice, guidance and mediation through Trading Standards.
  • Added customer confidence.

To become a member:

Before admission, businesses get a full Trading Standards checkup to ensure they follow the law. If minor problems are found, advice is given to help the applicant do the right thing.

Previous business history is checked for CCJs and customer complaints. Background checks are also run for solvency and more. Criminal records certificates are checked for anyone who works in or around someone’s home.

Customer feedback/references are monitored before and after approval to ensure ongoing good service. The rigorous standards mean anyone using the buy with Confidence logo has proven they are amongst the best.

For a list of current Buy with Confidence members visit www.cornwallcouncil.gov.uk and search Buy with Confidence.

Recent new applications include:

Brooklands Garage, Newport Ind Estate, Truro

John Roberts Bodywork, Indian Queens

Rodda & Hocking Ltd, Camborne

Dales Cornwall Ltd, Summercourt

Premier Mastic Asphalt Ltd, High Street Ind Est, St Austell

Timberland Joinery, Launceston

South West Carpets, Newquay

Peninsula Roofing, St Columb

J R Flat Roofing (UK) Ltd, Redruth

Collington & Company Ltd, Water-Ma-Trout

Wheeler Roofing Services Ltd, Tresillian

Veedubmachine Ltd, Redruth

Testimonials:

Andrew Toms Car Sales

We are pleased to be accepted as an approved car dealership with Trading Standards and be included in the Buy with Confidence scheme. It is a very welcome added assurance to our customers that they are dealing with a reputable garage.”

Powells Garage

Our team at Powells Garage were delighted to be invited to join the Buy with Confidence scheme, the direct endorsement by Trading Standards has given new customers genuine confidence about using our services and sales.

Directconservatories4U Ltd

We have been members of The Buy with Confidence scheme for over a year. Since joining our enquiries and sales have increased significantly. I am convinced that this can be attributed to the scheme, as customers can see we are a trustworthy business which has been vetted by our local Trading Standards office. I am sure we will support this for many years to come and would encourage other businesses in all sectors to join.

For more information contact us on 01208 893133

Email: bwc@cornwall.gov.ukbuywithconfidence.gov.uk

www.buywithconfidence.gov.uk

The Buy with Confidence approval scheme is just one of a number of business support and advice services offered by Business Regulatory Support. For more details of the range of accreditation schemes, legal and technical support and assistance with Trading Standards, Environmental Health, Licensing and Environmental Protection please contact us on 0300 1234 212 or visit us at www.businessregulatorysupport.gov.uk

About the Author

Simon, Research & Information Officer, Amethyst, Community Safety Team

Contact

T:

E: sviles@cornwall.gov.uk

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