Covid-19 Support and Information in St Austell

We have collated some useful links and information below to assist the local community during the Covid-19 outbreak;

Community Safety

For reporting crime and anti-social behaviour contact the police by calling 101 or emailing – in an emergency dial 999

Devon and Cornwall Police Covid-19 advice; and FAQ’S 

If you are experiencing domestic abuse or to find out more on how to help someone you are worried about visit our dedicated Covid-19 DASV support page 


Volunteer Cornwall local community information and support;

Restormel Families Community Development Worker

St Austell Town support and advice;

St Austell Town COVID-19 Support & Advice


A directory of food delivery services can be found on the St Austell COVID-19 Support site;
St Austell Covid Support

Volunteer Cornwall’s ‘Flu Friends’ can help you with food deliveries and prescription collection. To request help email or phone 01872266988


If you see someone sleeping rough you can contact Streetlink via or 0300 500 0914 (or 999 if they need urgent medical assistance). If you are sleeping rough and need help, contact the Cornwall Housing Options Team on 0300 1234 161

Housing and benefits

Cornwall Housing support;
Cornwall Housing

Citizens Advice Covid-19 Support;
Citizens Advice

For advice on benefits;
Cornwall Council – Advice on benefits


If you would like to volunteer to help those who are in need of support during this time, visit

Further advice

The latest advice and and information from Cornwall Council can be found here

For further information and guidance relating to community safety and Covid-19 click here

Working locally to improve community safety

Our work is directed by a focus paper on crime and anti-social behavior in St Austell, local emerging issues and issues raised by the public on street walkabouts and from the results of our annual survey, which includes:

  • Public confidence/perception
  • Youth Crime
  • Anti-social behaviour
  • Shoplifting
  • Street Drinking
  • Homelessness
  • Drug litter and injecting in public places
  • Dangerous Drug Networks

Safer St Austell, (fully affiliated to Safer Cornwall the statutory community safety partnership for Cornwall), reformed in February 2017 to provide a local multi-agency co-ordinated response.

The initiative is coordinated by Safer Cornwall with an agreed multi-agency Safer St Austell Delivery Plan. The Delivery Plan contains actions, targets, measures and outcomes assigned to Responsible Officers from partner agencies that are monitored collectively on a 6-8 week basis.

Planned outcomes from the Delivery Plan include improved feelings of safety and public reassurance; reducing risk of alcohol related harm to the community; and protecting vulnerable groups.

What have we achieved so far?

The group has met at least 8-weekly to plan and review activity, and much work has taken place between each meeting. St Austell has a sound network of organisations that work well together to provide good outcomes – some examples are below:

During the national 16 days of action against gender based violence a multi-agency walkabout took place where the partnership visited different businesses in the town to raise awareness of domestic abuse (DA) and to highlight the support services available locally. During the walkabout we provided merchandise to businesses particularly hairdressers, salons and barbers, who signed up to the new DA campaign. We provided signposting information and what to do if someone discloses that they are experiencing domestic abuse or sexual violence to staff. In addition, we promoted the Safer Cornwall downloadable employment policy template to all businesses and offering businesses the chance to sign up to awareness training.

Following concerns about anti-social behaviour linked to licensed premises in Charlestown, two multi-agency meetings have been convened by the Community Safety Officer for this area to establish the nature of the issue and identify appropriate actions to be taken. Actions include: scoping additional police presence, review of licensed premises, additional security and community engagement and outreach services for young people. The correct routes for reporting crime and ASB were reinforced with the “Keep Charlestown Safe” group.

In April Safer St Austell held a joint event with the Office of the Police and Crime Commissioner to promote reporting and the work of the partnership. In July, Safer St Austell attended a popular local family event to raise awareness about the partnership but also to provide an opportunity for the public to raise any concerns or ask questions regarding community safety. The event attracted over 200 residents. In December we also attended the Christmas Lights Switch on event to promote our Domestic Abuse awareness campaign but also key contact support available, we were also able to raise £200 which supports those most in need in the community.

The partnership have implemented Donation Boxes across the town to provide a way for the community to provide support to those most vulnerable by supporting local services. The donation boxes have already raised £250 which has been used to purchase food and drink vouchers, which our Outreach Teams give to those most in need and therefore ensure individuals receive the right support needed.

Safer St Austell have held Operational meetings during January to ensure multi-agency work was taking place following an increase in street drinking and anti-social behaviour concerns from residents and businesses. Meeting on a weekly basis the partnership were able to share information dynamically and respond quickly to the issue, action taken included; additional patrols from all partners, day provision being implemented for those using a temporary shelter provision and walkabouts provided to encourage correct reporting of incidents and intelligence. Due to improvements in the town these meetings have ceased.

Safer St Austell have commissioned two bespoke Young People programmes, led by Cornwall Fire and Rescue Service’s Phoenix Team as well as partners across Safer St Austell including; Young People Cornwall, YZUP and Safer Futures. This course was developed by Safer St Austell to provide a bespoke programme for young people to engage them in diversionary activities, provide enhanced safety and wellbeing information to support their development.

Help for rough sleepers this winter

Details of who to contact to help individuals sleeping rough are included in our Safer St Austell leaflet.


The leaflet also details useful numbers for reporting anti-social behaviour, crime and litter on land Cornwall Council are responsible for.

It also explains that those street drinking are not necessarily rough sleepers and gives information about other organisations that are providing support locally to vulnerable people.

Latest news for Safer St Austell

Safer St Austell launches donation boxes to support those most in need

Safer St Austell develops bespoke programme for young people

Advice for residents and businesses

  • If you see someone sleeping rough you can contact Streetlink via or 0300 500 0914 (or 999 if they need urgent medical assistance). Individuals sleeping rough can contact the Cornwall Housing Options Team on 0300 1234 161 or drop into an Information Service (formerly called One Stop Shop).
  • If people experience anti-social behaviour, email or call 101 for non-emergencies and in an emergency call 999.
  • If you have information about a crime you can also contact Crimestoppers anonymously on 0800 555 111.

For concerns about rubbish such as glass and needles on the street, call Cornwall Council Refuse and Recycling on 0300 1234 141 or email


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Safer Cornwall are a working partnership involving: