Test and Trace guidance

12 June 2020 Posted by

Unfortunately, criminals will exploit every opportunity they can to defraud innocent people of their money, or steal their personal details. This could include impersonating public sector officials and taking advantage of the NHS Test and Trace system.

This service is extremely important in the fight against coronavirus and it’s vital the public get on board with it. However, we understand the concerns people have about the opportunity for criminals to commit scams.

Please see the below guidance for more information on the NHS Test and Trace service and what to expect if the service contacts you:

Contact tracers will only call you from the number 0300 013 5000. Anyone who does not wish to talk over the phone can request the NHS Test and Trace service to send an email or text instead, inviting them to log into the web-based service.

All text or emails sent by NHS Test and Trace will ask people to sign into the contact tracing website and will provide you with a unique reference number. We would advise people to type the web address https://contact-tracing.phe.gov.uk directly into their browser, followed by the unique reference number given to you, rather than clicking on any link provided in the message.

The NHS Test and Trace service will never:

  • ask you to dial a premium rate number to speak to them (for example, those starting 09 or 087)
  • ask you to make any form of payment or purchase a product or any kind
  • ask for any details about your bank account
  • ask for your social media identities or login details, or those of your contacts
  • ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone
  • ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
  • ask you to access any website that does not belong to the government or NHS

If you think you have been a victim of fraud, please report it to Action Fraud at https://www.actionfraud.police.uk or by calling 0300 123 2040.

For further information about Test and Trace please see: NHS Test and Trace: How it works

Share
About the Author

Research & Information Officer, Amethyst, Community Safety Team

Back to top

Safer Cornwall are a working partnership involving: