Trading Standards has seen an increase in complaints relating to the sale of roof insulation

26 November 2017 Posted by

The latest rash of consumer complaints sees consumers telephoned and offered a type of insulation called ‘spray foam’. Once they have agreed to a home visit from the companies, a survey is conducted almost immediately and contracts drawn up there and then. This doesn’t allow homeowners the time to make a considered decision as to whether the product is right for them and the main complaint we have received is that companies are not allowing them to cancel within their statutory 14 day cooling off period.

Spray foam insulation is a costly alternative to the traditional fibreglass insulation normally used in roof spaces. It is a liquid foam that is sprayed onto surfaces and sets into an insulating layer. Spray foam sets rigid and is waterproof so you need to ensure that your roof is well ventilated otherwise there will be a build up of moisture which could cause condensation and damage the rafters and other water sensitive components. It could also be difficult to remove, without causing damage if there are any problems or repairs needed down the line.

Leanne McLean, Lead Officer for Doorstep Crime said, “We would recommend that anyone wanting to better insulate their home, first contact their energy supplier. Many will offer free insulation under the Energy Company Obligation (ECO). If you don’t qualify, we would recommend you get quotes from at least three suppliers using our Buy With Confidence list of Trading Standards approved traders and family/friends recommendation. Never agree to a contract straight away at your home – genuine traders will be happy for you to consider their quote before signing anything.”

Anyone who feels they have been victim of a scam relating to loft insulation, or for any other consumer issues, can report the matter to Citizens Advice by calling 03454 040506 or visiting their website

A full list of Buy With Confidence members can be found here or accessed via

About the Author

Research & Information Officer, Amethyst, Community Safety Team

Back to top

Safer Cornwall are a working partnership involving: