Covid-19 Support and Information in Truro

We have collated some useful links and information below to assist the local community during the Covid-19 outbreak;

Community Safety

For reporting crime and anti-social behaviour contact the police by calling 101 or emailing – in an emergency dial 999

Devon and Cornwall Police Covid-19 advice; and FAQ’S 

If you are experiencing domestic abuse or to find out more on how to help someone you are worried about visit our dedicated Covid-19 DASV support page 


Truro Covid-19 Mutual Aid Facebook Group;
‘Covid-19 Mutual Aid Truro’

Volunteer Cornwall local community information and support;

Carrick Families Community Development Worker


A directory of food delivery services can be found on the Visit Truro site;
Visit Truro Directory

Volunteer Cornwall’s ‘Flu Friends’ can help you with food deliveries and prescription collection. To request help email or phone 01872266988


If you see someone sleeping rough you can contact Streetlink via or 0300 500 0914 (or 999 if they need urgent medical assistance). If you are sleeping rough and need help, contact the Cornwall Housing Options Team on 0300 1234 161

Housing and benefits

Cornwall Housing support;
Cornwall Housing

Citizens Advice Covid-19 Support;
Citizens Advice

For advice on benefits;
Cornwall Council – Advice on benefits


If you would like to volunteer to help those who are in need of support during this time, visit

Further advice

The latest advice and and information from Cornwall Council can be found here

For further information and guidance relating to community safety and Covid-19 click here

Working locally to improve community safety


Truro Safe has been established since 2013. Originally the partnership was focused on evening and night time economy issues but due to changes with priorities for the city the partnership has adapted to address all community safety concerns. It works in partnership to reduce crime and disorder outlined in the Delivery Plan, which is based on the evidence presented in the Truro City Profile, feedback from the Residents Survey and emerging concerns.

Truro Safe has identified the following community safety priorities for the City for 2019/20:

  1. Homelessness
  2. Anti-Social Behaviour
  3. Shoplifting
  4. Evening and night time economy
  5. Community engagement and building community resilience
  6. Domestic Abuse and Sexual Violence

Our Delivery Plan will also support Safer Cornwall’s priorities which are; Domestic Abuse and Sexual violence and Alcohol-Related Harm.

Truro Safe Delivery Plan

What have we achieved so far?

Truro Safe have funded anti-drink spiking kits to licensed premises across Truro and provided information on how to use them and support staff need to provide to anyone who suspects their drink has been spiked. Truro does not have a issue with drink spiking however this project has shown to be successful in Devon as a deterrent. The project also means that potential victims are supported immediately, a result is instant to ensure evidence collection is maintained and increase the opportunity to catch the defendant.

Truro Safe attended Holocaust Memorial Day at Truro Cathedral to provide information and advice on Community Safety issues and promote support available for hate crime incidents.

In November Truro launched the new Domestic Abuse and Sexual Violence campaign for Cornwall, with the theme this year being businesses. Truro Safe in partnership with Safer Futures approached hairdressers, barbers and nail salons to encourage them to support the campaign and attend training which had been organised specifically for the launch of the campaign. The aim of the campaign was to generate conversation and provide those using these premises to seek support, by taking away discrete merchandise which provided them with contact information should they require this. After the launch event in Truro the campaign then was provided to the other Safer Towns across Cornwall.

Truro Safe continues to have donation boxes available throughout the City which supports those within the City who are homeless. The partnership was pleased to provide sleeping bags and fund two outreach worker packs using the latest donations from members of the public. They have also recently set up a Recovery Fund to support those who need specific items such as clothes, hot meal, transport to an appointment and personal hygiene items.

A separate Operational meeting continues to meet as required to deal with increases in street drinking and other emerging concerns, where individuals are discussed to ensure full support is being provided but also enforcement action taken appropriately. It provides a forum to allow for dynamic information sharing, which can support the partners with understanding the wider work take place. It also provides an opportunity to discuss what further work the partnership could be doing to address the specific local issue. These meetings are triggered by a request from Truro Safe.

Latest news for Truro Safe:

Truro Domestic Abuse and Sexual Violence Awareness Campaign

Truro Safe Leaflet

We have produced an information leaflet, mainly aimed at local businesses and visitors, which sets out some of the key issues in relation to street drinking, begging and rough sleeping in Truro.

It provides information on the issues that are visible on the streets, the organisations that are providing support, key contacts should people have any local concerns and also how people can help.

If you would like to be involved with Truro Safe or to find out more please contact

Advice for residents and businesses

  • If you see someone sleeping rough you can contact Streetlink via or 0300 500 0914 (or 999 if they need urgent medical assistance). Individuals sleeping rough can contact the Cornwall Housing Options Team on 0300 1234 161 or drop into an Information Service (formerly called One Stop Shop).
  • If people experience anti-social behaviour, email or call 101 for non-emergencies and in an emergency call 999.
  • If you have information about a crime you can also contact Crimestoppers anonymously on 0800 555 111.
  • For concerns about rubbish such as glass and needles on the street, call Cornwall Council Refuse and Recycling on 0300 1234 141 or email

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Safer Cornwall are a working partnership involving: