ASB Case Review The Anti-Social Behaviour Case Review (Formerly known as the community trigger).

The Anti-Social Behaviour Case Review (also known as the ‘Community Trigger’) was introduced by the Anti-Social Behaviour, Crime and Policing Act 2014 in order to provide a statutory ‘safety net’ for those victims of anti-social behaviour who do not feel they have received a satisfactory response to their complaints about anti-social behaviour.

An ASB Case review gives victims of persistent anti-social behaviour the right to request a multi-agency review of their case where the required threshold has been met. The aim of an ASB Case Review is for agencies to come together to review a case and create a joined-up plan for how they can work together to prevent the anti-social behaviour continuing. In Cornwall, the agency responsible for facilitating the ASB Case Review process is Cornwall Council.

Anti-Social Behaviour Case Review (Community Trigger) Policy Anti-Social behaviour Case Review – Information and advice

Threshold

If an individual(s) has reported an incident of anti-social behaviour, relating to same problem, to the Police, Local Authority or a Registered Social Landlord:

and do not feel they have received a satisfactory response, they can request an ASB Case Review.

If an individual(s) has reported an incident of anti-social behaviour, relating to same problem, to the Police, Local Authority or a Registered Social Landlord:

and

and do not feel they have received a satisfactory response, they can request an ASB Case Review.

How To Apply for an ASB Case Review

  1. By Phone
    • Call Devon and Cornwall Police on 101 and ask to request an ‘ASB Case Review’ (or ‘activate the Community Trigger’). If you are deaf, hard of hearing or speech impaired, you can text phone 18001 101.
  2. Online
    • Email Anti-Social Behaviour Team at [email protected] and ask to request an ASB Case Review
  3. By Post
    • Requests for ASB Case Reviews can be posted to this address, Community Safety Team, Cornwall Council, St John’s Hall, Penzance, TR18 2QW.
    • A printable version of the application form can be found below

How to Appeal

If an applicant is dissatisfied with the way their ASB Case Review has been dealt with, an appeal can be made to the Office of Police and Crime Commissioner (OPCC) for Devon, Cornwall and Isles of Scilly, where one or more of the following circumstances apply:  

If an applicant wishes to escalate their case to the OPCC, they must do so:

Further information on escalating an ASB Case Review to the Office of the Police and Crime Commissioner (OPCC) can be found on the OPCC website

Number of Case Reviews

Financial year April – MarchThe number of applications for ASB case reviews
made
The number of times the threshold for a review was not
met
The number of ASB case reviews carried outThe number of ASB case reviews carried out that have resulted in
recommendations being made
2018/20192111
2019/2020441*1
2020/2021441*1

*Case review carried out on cases even though threshold was not met

I don’t meet the criteria, what do I do now? Anti-social behaviour (ASB) and hate incidents

If this is the first time you are reporting this issue or concern, you can report it by: