The Anti-Social Behaviour Case Review (also known as the ‘Community Trigger’) was introduced by the Anti-Social Behaviour, Crime and Policing Act 2014 in order to provide a statutory ‘safety net’ for those victims of anti-social behaviour who do not feel they have received a satisfactory response to their complaints about anti-social behaviour.

An ASB Case review gives victims of persistent anti-social behaviour the right to request a multi-agency review of their case where the required threshold has been met. The aim of an ASB Case Review is for agencies to come together to review a case and create a joined-up plan for how they can work together to prevent the anti-social behaviour continuing. In Cornwall, the agency responsible for facilitating the ASB Case Review process is Cornwall Council.

Anti-Social Behaviour Case Review (Community Trigger) Policy

Threshold

If an individual(s) has reported an incident of anti-social behaviour, relating to same problem, to the Police, Local Authority or a Registered Social Landlord:

• 3 or more times within the past 6 months

and do not feel they have received a satisfactory response, they can request an ASB Case Review.

If an individual(s) has reported an incident of anti-social behaviour, relating to same problem, to the Police, Local Authority or a Registered Social Landlord:

• 2 or more times within the past 6 months

and

• 1 or more of the incidents involves a hate crime or incident

and do not feel they have received a satisfactory response, they can request an ASB Case Review.

How To Apply for an ASB Case Review

1. By Phone
   • Call Devon and Cornwall Police on 101 and ask to request an ‘ASB Case Review’ (or ‘activate the Community Trigger’). If you are deaf, hard of hearing or speech impaired, you can text phone 18001 101.
2. Online
   • Contact Devon and Cornwall Police at https://www.devon-cornwall.police.uk/advice/advice-and-information/asb/nw/request-asb-case-review-community-trigger/ and fill in the on-line form
   • Email Anti-Social Behaviour Team at [email protected] and ask to request an ASB Case Review
3. By Post
   • Requests for ASB Case Reviews can be posted to this address, Community Safety Team, Cornwall Council, St John’s Hall, Penzance, TR18 2QW.
   • A printable version of the application form can be found below

How to Appeal

If an applicant is dissatisfied with the way their ASB Case Review has been dealt with, an appeal can be made to the Office of Police and Crime Commissioner (OPCC) for Devon, Cornwall and Isles of Scilly, where one or more of the following circumstances apply:  

• If the relevant bodies have rejected an application to conduct an ASB Case Review on the basis that the threshold has not been met but the applicant considers that the threshold has been met
• The applicant believes that the ASB Case Review has failed to consider a relevant process, policy or protocol
• The applicant believes that the ASB Case Review has failed to consider relevant factual evidenced information

If an applicant wishes to escalate their case to the OPCC, they must do so:

• Within 4 weeks of notification of the outcome
• By contacting the Community Safety Team to raise this appeal on their behalf. (Please note, individuals cannot self-refer their case for escalation directly to the OPCC)

Further information on escalating an ASB Case Review to the Office of the Police and Crime Commissioner (OPCC) can be found on the OPCC website

Number of Case Reviews

Financial year April – March	The number of applications for ASB case reviews made	The number of times the threshold for a review was not met	The number of ASB case reviews carried out	The number of ASB case reviews carried out that have resulted in recommendations being made
2018/2019	2	1	1	1
2019/2020	4	4	1*	1
2020/2021	4	4	1*	1

*Case review carried out on cases even though threshold was not met

I don’t meet the criteria, what do I do now? Anti-social behaviour (ASB) and hate incidents

If this is the first time you are reporting this issue or concern, you can report it by:

• filling out our online anti-social behaviour reporting form by clicking on the button below.
• by calling the ASB Team on 0300 1234 232.
• by contacting Devon & Cornwall Police using 101.
• or, by reporting directly to your housing association, if you are a tenant of a social landlord.